Shipping policy

Shipping Policy

We want you to receive your order as soon as possible. That’s why we offer various shipping options to suit your needs. Here’s what you need to know about our shipping policy.

Shipping options and delivery times

We ship worldwide using reputable carriers such as FedEx, UPS, DHL, and USPS, SF EXPRESS You can choose from the following shipping options at checkout:

Standard shipping: This is the most economical option for domestic orders. It usually takes 3 to 7 business days for your order to arrive.
Express shipping: This is the fastest option for domestic orders. It usually takes 1 to 3 business days for your order to arrive.
International shipping: This option is available for orders outside of the United States. The delivery time varies depending on your location and customs clearance. It usually takes 10 to 20 business days for your order to arrive.
Please note that these are estimated delivery times and we cannot guarantee them. Some factors such as weather, holidays, peak seasons, or carrier delays may affect the actual delivery time.

Shipping costs and taxes

The shipping cost depends on the weight and size of your order, as well as the destination and shipping option you choose. You can see the exact shipping cost at checkout before you place your order.

We offer free standard shipping for orders over $100 within the United States. We also offer free international shipping for orders over $200 outside of the United States.

You are responsible for any taxes, duties, or fees that may apply to your order depending on your country or region. We do not collect or charge these fees at checkout. Please check with your local customs office before placing your order.

Order processing and tracking

We process and ship orders within 2-3 business days after receiving them. You will receive a confirmation email with a tracking number once your order is shipped. You can use this number to track your order on the carrier’s website.

If you have any questions or issues with your order, please contact us at Simpkeely_US@outlook.com and we will be happy to assist you.

Returns and exchanges

We want you to be satisfied with your purchase. If you are not happy with your order for any reason, you can return or exchange it within 30 days of delivery.

To be eligible for a return or exchange, your item must be unused, unwashed, and in its original condition and packaging. You also need to provide proof of purchase such as a receipt or an order confirmation email.

To initiate a return or exchange, please contact us at Simpkeely_US@outlook.com with your order.