Frequently Asked Questions

Everything you need to know about our UV-reactive products, lighting, shipping, and returns.

About UV-Reactive Products

Do your products really glow?

Our products are printed with precision-formulated UV-reactive (fluorescent) dyes — they do not glow on their own. You'll need a UV-A blacklight source (365–405nm) such as LED strip lights, blacklight bulbs, or a UV flood light to activate the glow effect. Under UV light, the colors come alive with vivid neon intensity. In normal daylight, they look like bold, high-quality art prints.

What kind of UV / blacklight do I need?

Any standard UV-A light in the 365–405nm range will work. We recommend a UV LED strip for ambient wall lighting or a UV flood light (15W+) for maximum glow intensity. RGB LED strips will NOT work — they must be true UV/blacklight. The closer the light source, the more vivid the fluorescent effect.

Are UV-reactive dyes safe and non-toxic?

Yes, absolutely. All dyes and materials used across our product lines are non-toxic and safe for home use, including bedrooms, gaming rooms, and kids' rooms. The UV-reactive dyes are infused into the fabric during the printing process, not painted or coated on top, so there's no flaking, peeling, or chemical odor.

Will the glow effect fade over time?

With proper care, the UV-reactive effect lasts for years. The dyes are infused directly into the fibers during manufacturing. Avoid prolonged direct sunlight exposure and harsh chemical detergents, and the fluorescent properties will remain vibrant through many uses and washes.

UV Tapestries

What sizes are available for tapestries?

We offer 6 sizes to fit any space (all landscape, width × height):

  • S — 100 × 75 cm (39.4" × 29.5") — Above desk, narrow accent walls
  • M — 150 × 130 cm (59" × 51.2") — Above headboard, standard walls
  • L — 200 × 150 cm (78.7" × 59") — Behind couch, feature walls (Best Seller)
  • XL — 230 × 180 cm (90.6" × 70.9") — Wide feature walls, gaming setup
  • XXL — 300 × 180 cm (118.1" × 70.9") — Cinematic backdrops, full-wall coverage
  • XXXL — 320 × 240 cm (126" × 94.5") — Mural-scale, retail / event displays

Check each product page for available sizes. See our Size Guide for details.

How do I hang a tapestry without damaging my wall?

Every tapestry comes with a free hanging kit that includes 2 damage-free adhesive strips, 2 clips, and 2 nails. If you want to avoid any wall damage, use the adhesive strips alone or combine the clips with adhesive hooks — no drilling needed. For heavier sizes (91" and above), we recommend using at least 3–4 hanging points for even support.

What material are the tapestries made of?

All tapestries are made from lightweight, breathable polyester fabric with a soft, smooth finish. The UV-reactive dyes are infused directly into the fabric during printing — not painted or coated on the surface — so they won't crack, peel, or fade with normal use.

Are the tapestries machine washable?

Yes! Machine wash on a cold/gentle cycle and hang dry or tumble dry on low. Avoid bleach and harsh detergents. The UV-reactive properties will last through many washes.

Can I use UV tapestries outdoors?

Yes, our tapestries work great outdoors — perfect for patios, festival tents, garden parties, or outdoor movie nights. The polyester material is durable and weather-resistant. For extended outdoor use, we recommend taking them inside during heavy rain or storms and avoiding prolonged direct sunlight to preserve the UV-reactive vibrancy.

Can I use a tapestry as a bedspread or room divider?

Absolutely. Many customers use our larger sizes (79" × 59" and above) as bedspreads, ceiling drapes, picnic blankets, or room dividers. The lightweight polyester material drapes beautifully and is soft enough for multi-purpose use.

UV Gaming Mouse Pads

What size is the UV gaming mouse pad?

Our mouse pads come in an extra-large 31.5" × 11.8" (80 × 30 cm) desk mat size — big enough to fit both your keyboard and mouse with room to spare.

Is the mouse pad waterproof?

Yes. The surface is fully waterproof, so accidental drink spills wipe away instantly without staining or damaging the UV-reactive print. Simply wipe clean with a damp cloth.

Will the mouse pad slide around on my desk?

No. The base is made from natural rubber with a non-slip texture that grips firmly to any desk surface. It stays locked in place during intense gaming sessions.

Is the mouse pad compatible with all mouse types?

Yes. The smooth micro-textured surface works with both optical and laser mice, providing precise tracking and consistent glide for gaming, design work, or everyday use.

UV Gaming Chair Covers

Will the chair cover fit my gaming chair?

Our chair covers are designed to fit most standard gaming chairs and office chairs with separate armrests. Compatible dimensions:

  • Backrest height: 31–35" (79–89 cm)
  • Backrest width: 20–24" (51–61 cm)
  • Seat length: 22–25" (56–64 cm)
  • Seat width: 16–20" (41–51 cm)

This fits the vast majority of popular gaming chair brands. Chairs with integrated/fixed armrests are not compatible.

What material is the chair cover made of?

The covers are made from a polyester-spandex blend that is soft, breathable, and stretchy. The 4-way stretch fabric hugs your chair snugly without bunching or sliding, and the UV-reactive print stays vibrant even when stretched.

Is the chair cover machine washable?

Yes. Remove the cover and machine wash on a cold/gentle cycle. Hang dry or tumble dry on low. The stretchy fabric returns to its original shape after washing, and the UV-reactive dyes remain vibrant.

Is the chair cover easy to install?

Very easy — most customers install it in under 2 minutes. Simply stretch the cover over the backrest and seat separately, tuck the edges under, and adjust for a smooth fit. No tools needed.

UV Lighting Tips

What's the difference between blacklight and RGB LED lights?

Blacklights (UV-A) emit ultraviolet light in the 365–405nm wavelength that activates fluorescent dyes. RGB LED strips produce visible colored light (red, green, blue) but do NOT emit UV light, so they won't make our products glow. Make sure to purchase true UV/blacklight products for the full effect.

What's the best UV light setup for a room?

For a bedroom or gaming room, we recommend a UV LED strip along the ceiling edge or behind your desk for ambient glow, plus a UV flood light (15W+) pointed at the tapestry for maximum fluorescent intensity. The combination creates an immersive neon atmosphere.

Can I leave UV lights on all day?

UV-A LED lights are safe for extended use and consume very little power. However, we recommend turning them off when not in use to extend the life of both the light and the UV-reactive dyes on your products.

Shipping

Do you offer free shipping?

Yes! We offer free worldwide shipping on orders over $39. Orders under $39 are charged a flat $4.99 shipping fee. Free shipping applies to all product categories — tapestries, mouse pads, and gaming chair covers.

How long does shipping take?

All orders are processed within 1–3 business days. Estimated delivery times:

United States: 7–12 business days
Canada: 10–15 business days
Europe (UK, DE, FR...): 10–18 business days
Australia / NZ: 12–20 business days
Rest of World: 15–25 business days

You'll receive a tracking number via email once your order ships.

Do you ship internationally?

Yes! We ship to most countries worldwide. Delivery times vary by region. We are not responsible for delays caused by customs clearance.

Returns & Exchanges

What is your return policy?

We offer a 30-day money-back guarantee from the date of delivery on all product categories — tapestries, gaming mouse pads, and gaming chair covers. The item must be in original, unused condition (not washed, hung, installed on a chair, or damaged). Contact us at support@simpkeely.com with your order number within 30 days. Refunds are processed within 5–7 business days after we receive the item.

Can I exchange for a different size or design?

Yes! Contact us within 30 days of delivery. The item must be in original, unused condition. We'll cover the shipping for your replacement — applies to tapestries, mouse pads, and chair covers.

What if my order arrives damaged or wrong?

Please contact us within 7 days of delivery with photos of the issue at support@simpkeely.com. We'll send a replacement at no cost — no need to return the damaged item.

When can I reach your support team?

Email us anytime at support@simpkeely.com — we reply within 24 hours. Live support hours: Mon-Fri, 9AM-6PM EST.

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed securely.

Can I modify or cancel my order?

Please contact us at support@simpkeely.com within 12 hours of placing your order. Once an order has been shipped, it cannot be modified or cancelled — but you can still return it under our 30-day return policy.

Didn't Find Your Answer?

Drop us a line — we reply within 24 hours, every email, every time.

Email Support

For questions about orders, products, returns, or anything else — we're here.

Support Hours

Mon-Fri, 9AM-6PM EST
Email replies within 24 hours.

Order Status

Email us with your order number and we'll update you within 24 hours. Tracking numbers are automatically emailed once your order ships.

Our Promise

  • Reply within 24 hours, every time
  • Free shipping on orders over $39
  • 30-day money-back guarantee on all products
  • Tapestries, mouse pads & chair covers all covered

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