Shipping FAQ
Orders over $100 ship free (USA only)
Standard Shipping Time
United States: 5 - 10 days*
If you're checking on the status of your recent order, please note that most orders for stocked items are processed within 2-5 business days from order placement (not including weekends or holidays), and up to 7 days to ship via standard shipping. We know how excited you are to receive your new Simpkeely items, so our team is working as quickly as possible to ship them ASAP! Please note that items ordered together may ship separately.
***During Holiday Sales, and other Sale Events, processing times for orders for stocked items are processed within 5-10 business days from order placement (not including weekends or holidays), and up to 7 days to ship via standard shipping.
Other countries: 21 - 30 days
Processing time
The order processing time might take up to 7-10 days. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time. ***Note: If you place an international order and your order is held up in customs or takes longer than expected, Tapestry Girls is not liable for any international country processes or delays.
Delays
On rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Separate shipments
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers.
Customs fees
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the package (this also applies to retail & wholesale customers).
Unfortunately, Simpkeely has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Track your order
If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up-to-date tracking information.
* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus, and some others. We are sorry for this temporary inconvenience.
If you have any questions, please visit our Help Page or Contact Us.
Standard Shipping Time
United States: 5 - 10 days*
If you're checking on the status of your recent order, please note that most orders for stocked items are processed within 2-5 business days from order placement (not including weekends or holidays), and up to 7 days to ship via standard shipping. We know how excited you are to receive your new Simpkeely items, so our team is working as quickly as possible to ship them ASAP! Please note that items ordered together may ship separately.
***During Holiday Sales, and other Sale Events, processing times for orders for stocked items are processed within 5-10 business days from order placement (not including weekends or holidays), and up to 7 days to ship via standard shipping.
Other countries: 21 - 30 days
Processing time
The order processing time might take up to 7-10 days. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time. ***Note: If you place an international order and your order is held up in customs or takes longer than expected, Tapestry Girls is not liable for any international country processes or delays.
Delays
On rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Separate shipments
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers.
Customs fees
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the package (this also applies to retail & wholesale customers).
Unfortunately, Simpkeely has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Track your order
If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up-to-date tracking information.
* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus, and some others. We are sorry for this temporary inconvenience.
If you have any questions, please visit our Help Page or Contact Us.